Privacy Policy

Effective Date: February 2, 2025

Health Watch 360 ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use the Health Watch 360 mobile application ("Application" or "App") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information Collection and Use

1.1 Personal Data

We may collect the following categories of personal information:

• Identifiers: Full name, email address, phone number, and other contact information
• Demographic Information: Date of birth, gender, and other relevant demographic data
• Health Information: Medical history, health metrics, and other health-related data voluntarily provided through the Application

1.2 Technical and Usage Data

We automatically collect certain information when you use our Application:

• Device Information: Hardware model, operating system version, unique device identifiers
• Usage Data: IP address, browser type, access times, and application usage patterns
• Analytics Data: Information collected through cookies and similar tracking technologies

2. Legal Basis and Purpose of Processing

We process your personal data based on the following legal grounds and for the specified purposes:

• Contractual Necessity: To provide and maintain core Application functionality
• Legitimate Interests: To improve our services, ensure security, and prevent fraud
• Legal Obligations: To comply with applicable laws and regulations
• Consent: For specific processing activities where we have obtained your explicit consent

3. Data Sharing and Third-Party Disclosures

We maintain strict confidentiality of your personal information and only share data under the following circumstances:

• Authorized Healthcare Providers: With your explicit consent, we may share data with your designated healthcare professionals
• Service Providers: With trusted third-party vendors who assist in Application operation, under strict data processing agreements
• Legal Requirements: When required by law or in response to valid legal process
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

4. Data Security and Retention

We implement comprehensive security measures, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Your Data Protection Rights

Subject to applicable laws, you may have the following rights regarding your personal data:

• Right to access and obtain a copy of your personal data
• Right to rectification of inaccurate or incomplete data
• Right to erasure of your personal data under certain conditions
• Right to restrict or object to processing of your data
• Right to data portability
• Right to withdraw consent at any time

To exercise these rights, please contact our Data Protection Officer at dpo@toptierventures.com.pk.

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your country, where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

7. Children's Privacy

Our Application is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through the Application or other appropriate means. Your continued use of the Application after such changes constitutes your acceptance of the revised policy.

9. Contact Information

For any inquiries regarding this Privacy Policy or our privacy practices, please contact:

Top Tier Ventures
Data Protection Office
T-10, Sardar Arcade G-11 Markaz
Islamabad, Pakistan
Email: dpo@toptierventures.com.pk
Phone: +92 51 1234567